HELP AND SUPPORT
LET’S GET YOUR CLUB BACK ON THE PITCH
Start with the user guide or contact support with the device, app version and a short description of what happened. Never send passwords, secret invite codes or private health data.
COMMON QUESTIONS
My club invitation does not open the app
Install the latest SoccerHeros version, reopen the HTTPS invitation and confirm the club inside the app. If installation interrupts the journey, copy the six-character code and enter it from the Clubs screen.
My invite code is rejected
Check all six characters, ask the club administrator to share the invitation again and confirm that the club still exists.
A match stat is incorrect
Use the in-app stat request or ask a club administrator to review the completed match. Changes can affect rankings.
I cannot receive remote notifications on Android Expo Go
Remote push notifications require a development or store build on Android; Expo Go does not support them.
How do I request account deletion?
Use the account controls in the app or email support from the address associated with the account.
WHEN YOU CONTACT SUPPORT
Include iPhone or Android, the SoccerHeros version, the screen you were using and the exact error text. Do not include passwords, invite codes or health records.
Contact support